Frequently Asked Questions (FAQ)

 

Products

Are the products sold on www.pangarage.com original?
Yes, all products offered for sale on www.pangarage.com are original.

Do the prices include VAT?
Yes, all product prices on www.pangarage.com include VAT.

What should I do if I receive the wrong size, color, or model?
If the product you receive differs from the size, color, or model you ordered, you can contact our customer service team via WhatsApp at 0533 740 81 92 to arrange an exchange.

Can I change my new order?
If your order has not yet been shipped, you can contact our customer service team via WhatsApp at 0533 740 81 92 to make changes.

Can I change the delivery address for my order?
If your order has not yet been shipped, you can change the delivery address by contacting our customer service team via WhatsApp at 0533 740 81 92.

Will out-of-stock products become available again?
As our stock is frequently updated, products will generally be restocked unless the season for the product has ended.

How should I clean my products?
Since www.pangarage.com products are made of delicate and technological fabrics, they should be cleaned according to the washing and drying instructions provided on the product label.


Shipping

When will my order be delivered?
Orders are typically delivered within 1-3 business days.

How can I check if my order has been shipped?
You can track the status of your order on the “Order Details” page on the website.

Is there anything I should check when accepting a delivery?
Yes. During shipping, products can sometimes be damaged. Please check for any signs of crushing, tearing, or wetness on the package. If you notice any damage, do not accept the package and request a damage report from the delivery agent.

What happens if I am not at home when the delivery arrives?
If you are not at the delivery address, your order will be delivered to the nearest shipping branch. It will be held there for 3 days. You can collect the product from the branch with your ID. If the product is not collected within 3 days, it will be returned to our company.


Cancellations & Returns

 

How long does it take to receive a refund for a canceled order?
Once we receive the returned product, refunds are processed within 7-10 business days.

How many days do I have to return a product?
You can return a product within 14 days of receiving it.

What should I do if the product I received is defective?
If the product is defective, return it within the 14-day return period, and we will process the necessary steps for a refund.If we have the same product in stock, you will be notified so you can place a new order.

 

 

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